Returns & Exchanges

At Oway, we are committed to your organic beauty journey and offer a 30-day return policy for products in their original, unopened packaging. If a formula isn't the right fit for your hair or skin type, our team is here to help you find a sustainable alternative.

1

Initiate Your Request

Log into your Oway account portal or contact our concierge team with your order number to start the return process.

2

Prepare the Package

Securely pack the unused items in their original eco-friendly glass bottles and boxes to ensure they are protected during transit.

3

Ship Back to Oway

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing